At Shoes Wonder, we are committed to providing a secure, transparent, and
hassle-free payment experience for all customers who purchase shoes from our
online store in the United Kingdom. This Payment Policy explains how payments
are processed, what payment methods we accept, and how we ensure the safety
of your transactions.
💳 PAYMENT METHODS WE ACCEPT
We accept the following secure payment methods for all shoe orders placed on
our website:
• Credit Cards (Visa, Mastercard)
• Debit Cards (Visa Debit, Mastercard Debit)
• Apple Pay
• Google Pay
• Other digital wallets supported by our payment provider (Stripe)
All payments are processed securely through Stripe, a trusted and PCI DSS
compliant payment gateway. At no point do we store your full credit or debit
card details on our servers. This significantly reduces the risk of your
payment information being compromised.
💰 PRICING & CURRENCY (VAT INCLUDED)
All prices displayed on our website are in British Pounds (GBP).
✅ VAT IS ALREADY INCLUDED IN THE PRODUCT PRICE.
✅ The price you see on the product page is the FINAL price you pay.
✅ No additional VAT or hidden charges are added at checkout.
We offer free shipping on all orders delivered within the United Kingdom,
so no additional delivery charges are added to your total for standard shipping.
🔐 HOW PAYMENT WORKS
When you place an order for shoes on our website:
1. You add the desired shoes to your cart and proceed to checkout.
2. You enter your billing address, shipping address, and contact details.
3. You select your preferred payment method and enter your card or digital
wallet details on the secure Stripe checkout page.
4. Once you confirm the payment, the transaction is processed instantly.
5. You will receive an immediate order confirmation email from us once the
payment is successful.
Your payment must be authorised and cleared before we can process and dispatch
your shoes. If your payment is declined by your bank or card issuer, the order
will not be processed, and you will be notified.
📧 ORDER CONFIRMATION & PAYMENT RECEIPT
After successful payment, we will send you:
• An order confirmation email with your order number and details of the shoes
purchased.
• A payment receipt for your records.
Please keep these emails for future reference, especially if you need to
contact us about returns or refunds.
🔒 SECURITY OF PAYMENTS
We take payment security very seriously. Key security measures include:
• All payment processing is handled by Stripe, which uses industry-leading
encryption and fraud prevention tools.
• Our website uses secure HTTPS connections for all pages, including checkout.
• We do not collect or store sensitive card information (card number, expiry
date, CVV) on our own servers.
• WordPress and WooCommerce are kept up to date with the latest security patches.
These measures help protect your financial information and give you peace of
mind when buying shoes from Shoes Wonder.
❌ WHAT HAPPENS IF PAYMENT FAILS
clined or fails for any reason, we will notify you via
email. Common reasons for failed payments include:
• Insufficient funds
• Card expired or blocked by your bank
• Incorrect card details entered
• Suspicious activity detected by your card issuer
You can try placing the order again with a different card or contact your bank
to resolve the issue. If the problem persists, please reach out to our customer
support team for assistance.
🔄 REFUNDS & CHARGEBACKS
All refunds (for returns or cancellations) are processed back to the original
payment method used at checkout. Refunds are normally issued within 14 days of
us receiving and approving the returned shoes.
Please note that the time it takes for the refunded amount to appear in your
account depends on your bank or card issuer (usually 3–10 business days). We
do not control this part of the process.
In case of any dispute regarding a payment, we encourage you to contact us
first at support@shoeswonder.com so that we can resolve the matter quickly
and fairly in line with UK consumer laws.
🛡️ FRAUD PREVENTION
We use advanced fraud detection tools provided by Stripe to protect both you
and us from fraudulent orders. If we suspect an order may be fraudulent, we
may cancel the order and issue a full refund without prior notice. In such
cases, we will attempt to contact you to verify the order.
🚫 NO STORAGE OF PAYMENT DETAILS
As stated earlier, we do not save your card details. The only information we
keep related to payments is the order reference, transaction ID, and basic
confirmation details needed for accounting, refunds, and customer support.
This information is stored securely and accessed only when necessary for
processing your order or handling returns.
⚖️ BUSINESS & LEGAL COMPLIANCE
This Payment Policy complies with relevant UK laws and regulations, including:
• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013
• Payment Services Regulations 2017
We remain fully responsible for ensuring that payments are handled correctly
and that you receive the shoes you have paid for.
📝 CHANGES TO THIS PAYMENT POLICY
We may occasionally update this Payment Policy to reflect changes in our
payment methods, technology, or legal requirements. Any updated version will
be posted on this page, and the new policy will apply to all orders placed
after the update date.
📞 CONTACT US
If you have any questions about payments, security, refunds, or this Payment
Policy, please feel free to contact our customer support team:
• Email: support@shoeswonder.com
• Phone: +44 7458 695117
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
• Address: Office 4692, 182-184 High Street North, East Ham, London,
E6 2JA, United Kingdom
We aim to respond to all payment-related queries within one business day.
This Payment Policy has been designed to give you complete confidence and
transparency when making payments for shoes on Shoes Wonder. We believe in
clear communication so that you can shop with peace of mind.