(Terms of Service)
Last Updated: June 2026
Welcome to Shoes Wonder.
These Terms and Conditions govern your use of the Shoes Wonder website and your purchase of shoes from us. By accessing or using our website, or by placing an order for shoes, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. WHO WE ARE
Shoes Wonder is an online retailer that sells shoes to customers in the United Kingdom.
- Business Name: Shoes Wonder
- Company Registration Number: 14376849
- Registered Address: Office 4692, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
- Email: support@shoeswonder.com
- Phone: +44 7458 695117
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
2. OUR SERVICES
We provide an online platform where you can browse and purchase shoes. All products sold on our website are shoes only.
- We sell only genuine, high-quality footwear.
- All products are described accurately with clear pricing, materials, and sizing information.
- We offer free shipping on all orders delivered within the United Kingdom.
- Our website is powered by WordPress and WooCommerce.
- Payments are securely processed through Stripe.
3. AGREEMENT TO THESE TERMS
By visiting our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions, along with our:
- Shipping Policy
- Refund and Returns Policy
- Privacy Policy
- Payment Policy
These policies are incorporated into these Terms and form part of the contract between you and us.
4. ELIGIBILITY TO SHOP
To place an order with us, you must:
- Be at least 18 years old or have the consent of a parent or legal guardian.
- Have a valid UK delivery address.
- Provide accurate and complete information at checkout (name, email, phone number, billing address, and shipping address).
We reserve the right to refuse or cancel any order if we have reasonable grounds to believe the order is fraudulent, placed in bad faith, or violates these Terms.
5. PLACING AN ORDER
When you place an order for shoes on our website:
- You make an offer to buy the shoes at the price shown.
- We will send you an order confirmation email once payment is successfully received.
- A contract between you and us is formed only when we dispatch the shoes to you.
We reserve the right to cancel any order before dispatch for reasons such as:
- Stock unavailability
- Pricing errors
- Suspected fraud
In such cases, we will notify you and issue a full refund.
6. PRICING AND PAYMENT
All prices are displayed in British Pounds (GBP) and include UK VAT.
- VAT is already included in the product price.
- The price you see is the final price you pay.
- No additional VAT or hidden charges are added at checkout.
Prices are subject to change without notice, but once your order is confirmed, the price you paid will not change.
Payments are processed securely via Stripe. We accept:
- Credit Cards (Visa, Mastercard)
- Debit Cards (Visa Debit, Mastercard Debit)
- Apple Pay
- Google Pay
We do not store your full card details. By placing an order, you confirm that you are authorised to use the chosen payment method.
7. FREE SHIPPING
We offer free standard shipping on all orders delivered within the United Kingdom.
- Processing Time: 1–2 business days
- Delivery Time (after dispatch): 3–5 business days (standard areas)
- Delivery Time (remote areas): 5–7 business days
- Total Estimated Delivery: 5–9 business days from order placement
For full details, please refer to our Shipping Policy.
8. DELIVERY
We will arrange delivery of your shoes to the shipping address provided at checkout. Risk and ownership of the shoes pass to you once the shoes are delivered to the address you nominated.
We are responsible for the shoes until they reach you, in accordance with the Consumer Rights Act 2015.
If no one is available to receive the delivery, the courier may leave the shoes in a safe place or attempt redelivery. We are not responsible for delays caused by incorrect address details or if you fail to collect the shoes from a collection point.
9. RETURNS AND REFUNDS
All returns and refunds are governed by our Refund and Returns Policy, which is incorporated into these Terms.
- You have a 14-day cooling-off period to cancel your order for any reason, subject to the conditions set out in that policy.
- Faulty or damaged shoes are handled under the Consumer Rights Act 2015.
- Refunds are processed within 14 days of receiving and approving the returned items.
For full details, please refer to our Refund and Returns Policy.
10. YOUR RESPONSIBILITIES
You agree to:
- Provide accurate and truthful information when placing an order.
- Not misuse our website or use it for any unlawful purpose.
- Not attempt to gain unauthorised access to any part of our systems.
- Ensure that any shoes returned are in unused and unworn condition (except for trying on indoors to check fit).
Packaging: We recommend returning shoes in their original packaging to prevent damage during transit. However, if you no longer have the original box, we may apply a small deduction for re-packaging costs, but we will not refuse the entire refund solely for missing packaging.
11. INTELLECTUAL PROPERTY
All content on the Shoes Wonder website, including images, text, logos, and product descriptions, is owned by us or our licensors. You may not copy, reproduce, or use any content without our prior written permission.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
- We are not liable for any indirect, consequential, or economic loss arising from your use of our website or purchase of shoes.
- Our total liability to you in connection with any order shall not exceed the total amount paid by you for the shoes in that order.
- Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under UK law.
- Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.
13. EVENTS BEYOND OUR CONTROL (FORCE MAJEURE)
We will not be liable for any delay or failure to perform our obligations if the delay or failure is caused by events outside our reasonable control, including (but not limited to):
- Strikes, lockouts, or industrial action
- Floods, fires, or natural disasters
- Pandemics or epidemics
- War, terrorism, or civil unrest
- Failure of our suppliers or couriers
14. CHANGES TO THESE TERMS
We may update these Terms and Conditions from time to time. The updated Terms will be posted on this page with the effective date. Continued use of our website or placing new orders after the update means you accept the new Terms.
15. TERMINATION
We may suspend or terminate your access to the website if you breach these Terms. Any orders already placed and confirmed will still be honoured unless we cancel them for valid reasons (such as suspected fraud).
16. GOVERNING LAW AND JURISDICTION
These Terms and Conditions, and any contract between you and us, are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
17. SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforcble.
18. ENTIRE AGREEMENT
These Terms and Conditions, together with our:
- Shipping Policy
- Refund and Returns Policy
- Privacy Policy
- Payment Policy
constitute the entire agreement between you and us regarding your purchase of shoes from Shoes Wonder.
19. CONTACT US
If you have any questions about these Terms and Conditions, please contact us:
- Email: support@shoeswonder.com
- Phone: +44 7458 695117
- Address: Office 4692, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
We aim to respond to all enquiries within one business day.
Thank you for choosing Shoes Wonder. We value your trust and are committed to providing you with quality shoes and excellent service.